Whitepapers

	Le discours client et le diagnostic au sein du Service Desk
	The Risky Business of IT Change
	A Guide to Service Level Agreements (SLA's)
	Five Tips for Hiring IT Support Staff
	Ten Most Common Service Desk Manager Mistakes
	Six Basic Skills Every Service Desk Team Member Should Have
	Nine Tips for Service Desk Staff Retention
	Patch Distribution
	Enabling the Process
	Desktop Management and Help Desk Integration
	Problem Management - Key Best Practices
	Configuration Management: The 'Not So Obvious' Starting Point
	HelpDesk Standardization and Consolidation

	Data Loss Prevention
	LANDesk® Asset Management
	LANDesk® IT Service Management
	Achieving a Best-Practice Service Desk from Desktop to Data Center
	LANDesk® Host Intrusion Prevention System
	Network Access Control with LANDesk® Trusted AccessT Technology
	Power Management with LANDesk® Solutions
	Business Process Management Whitepaper
	Business Process Management- The Key to ITIL Success
	Gestion des Processus Métier - La Clé de la Réussite d'ITIL®
	Achieving Agility: BPM Delivers Business Agility Through New Management Practices
	Mitigating Risk through IT Asset Management
	Protecting Your Corporate Network
	Frontline Malicious Code Defense
	1ère ligne de défense contre les codes malveillants depuis une console d'administration unique
	LANDesk Battles Network Threats
	Managing Security Risks in Modern IT Networks
	Gérer les Risques de Sécurité sur les Réseaux Informatiques
	Hardware Independent Imaging
	LANDesk Management Suite v8: Using Custom Scripts
	Extending Your Management Reach to Remote Users
	LANDesk Management Suite v8: Master Exit Code List
	LANDesk Management Suite v8: Web Console Troubleshooting Checklist
	LANDesk Power Management
	KOALA in Depth: Key Costs—Foundation for Value Analytics and Planning
	KOALA in Depth: Ownership—Foundation for Cost Accounting and Strategic Steering