Service management orchestrates IT service delivery to drive efficiency, reduce costs, manage risk, improve control, and increase productivity. LANDesk Service Desk enables you to deliver outstanding IT support services to employees and customers. It combines ITIL-verified, process-driven incident, problem, release, change, and configuration management and more in a single touch point.

 

In addition, LANDesk Service Desk delivers out-of-the-box configurable solutions that enables integration with existing enterprise management systems and introduces process automation to move your IT organization from a reactive state to one that’s more controlled, proactive and service-oriented.

 

Other ways your organization benefits from LANDesk Service Desk include:

 

• Reduced costs while meeting required service levels
• Decreased risk and increased control by understanding how changes impact services and service levels
• Increased efficiency and productivity by enabling the automation of processes, allowing resource redistribution
• Faster incident logging and improved resolution while minimizing recurring incidents
• Efficient and higher quality problem solving
• Clarity and control over service levels
• Powerful management and reporting tools for enhanced decision making
• Highly configurable to meet organizational needs
• An ideal way to deliver shared services both outside the IT department and with other organizations
• Business functionality beyond the traditional scope of IT—for example, ability to create processes for human resources and facilities