Integration Launcher bridges the gap between your Service Desk and Desktop Systems Management tools to create a single powerful solution. Integration of your tool set makes it possible for Service Desk professionals to remotely diagnose system issues and fix them, versus costly desktop visits.
 

The Integration Launcher tool integrates a large variety of Service Desk solutions with: Altiris®, LANDesk® Management Suite, Microsoft SMS and Novell Zenworks®. The solution can be installed to the machines of Service Desk staff and administrators alike, allowing them then to carry out desktop management functions from within the Help Desk console

Empower your support team by allowing immediate access to tools that enhance first call closure rate. Your Service Desk team spends a lot of time within the help desk console. Integration at this level is quick, intuitive, and efficient. Provide the tools your operators need right at their fingertips.

With Verismic Integration Launcher your support team can:

Increase customer satisfaction by improving service

Manage everyday issues rapidly and easily

Reduce call time

Work from a single interface

Maximize productivity

Close out tickets anywhere

Powerful tools at your fingertips mean fewer calls, increased ROI, and a more effective service team.